Verizon: Did the callback, and it went great. I have a t...
A Verizon customer review by GetHuman user ~Derp Master from November 22nd, 2017
Background on ~Derp Master's case
GetHuman: ~Derp Master - can you tell our other Verizon customers when your case took place?
~Derp Master: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Derp Master a list of common Verizon problems)
~Derp Master: "Update account information" was why I was trying to call.
~Derp Master's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Derp Master: Did the callback, and it went great. I have a technical issue. They instantly transferred me to tech support and I got a weekend appt. for equipment repair. This website rocks, especially since there was no waiting!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Derp Master: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Derp Master: I'd give them a two out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Derp Master: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Derp Master: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Derp Master taken from his Verizon customer service problem that occurred on November 17th, 2017.