From my seven years with Verizon-horrible custo...
A Verizon customer review by GetHuman user ~verizon blows from November 22nd, 2017
Background on ~verizon blows 's case
GetHuman: ~verizon blows - can you tell our other Verizon customers when your case took place?
~verizon blows : Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~verizon blows a list of common Verizon problems)
~verizon blows : "Update account information" was why I was trying to call.
~verizon blows 's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~verizon blows : From my seven years with Verizon-horrible customer service - employees hired have brain damage if you even ever reach one- worst customer service in the world even worse than Comcast-
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~verizon blows : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~verizon blows : I'd give them a four out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~verizon blows : For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon customers?
~verizon blows : Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~verizon blows taken from his Verizon customer service problem that occurred on November 13th, 2017.