Verizon: I had to go through the menu and the woman came...
A Verizon customer review by GetHuman user ~Very happy from November 19th, 2017
Background on ~Very happy's case
GetHuman: ~Very happy - can you tell our other Verizon customers when your case took place?
~Very happy: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Very happy a list of common Verizon problems)
~Very happy: "Setup service" was why I was trying to call.
~Very happy's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very happy: I had to go through the menu and the woman came right on... I had been to stores and called other number ****. Joke. She was very polite and fixed everything... She even told me where the sims card was on the phone- that the local store had no clue where it was! Thanks! Awesome. Finally!!! ** stars
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Very happy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very happy: I'd give them a one out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Very happy: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Very happy: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very happy taken from his Verizon customer service problem that occurred on November 11th, 2017.