Verizon: I was sitting at my desk where I work from home...
A Verizon customer review by GetHuman user ~pissed from November 18th, 2017
Background on ~pissed's case
GetHuman: ~pissed - can you tell our other Verizon customers when your case took place?
~pissed: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed a list of common Verizon problems)
~pissed: "Lower my bill" was why I was trying to call.
~pissed's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed: I was sitting at my desk where I work from home on my land-line (the reason I have the land line now. Some guy in a white tshirt and ragged blue jeans knocked on my door. I could see him through the front window...but didn't know who he was since he had no uniform or badge or truck with a logo on it. *I called out, "who is it?" twice. Guess he didn't hear me. Still didn't want to answer the door because I didn't know who he was. Then he pointed next door. I don't why. I drew my shades so he couldn't see in. Sat back down in my office chair and looked out window again and saw him jump over the balcony railing. At this point I was hoping he would go away. Shortly after I heard banging noises. He was digging in my yard! Then the phone went dead. I thought well it may be workers. But wouldn't they have a verizon shirt on or at least call me or let us know they were coming? No we were not notified. We were scheduled for the **rd today is the **th. I called the police on them because I wasn'
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~pissed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~pissed: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~pissed: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed taken from his Verizon customer service problem that occurred on November 17th, 2017.