Verizon: I was told my monthly bill would be ***.** a mo...
A Verizon customer review by GetHuman user ~Rich Flansburg from November 22nd, 2017
Background on ~Rich Flansburg's case
GetHuman: ~Rich Flansburg - can you tell our other Verizon customers when your case took place?
~Rich Flansburg: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Rich Flansburg a list of common Verizon problems)
~Rich Flansburg: "Setup service" was why I was trying to call.
~Rich Flansburg's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rich Flansburg: I was told my monthly bill would be ***.** a month. Now I get a bill for ***.**. I have been with Verizon for years, but I think it is time to switch.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Rich Flansburg: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rich Flansburg: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Rich Flansburg: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Rich Flansburg: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rich Flansburg taken from his Verizon customer service problem that occurred on November 13th, 2017.