Verizon: It is terrible when one of your representatives...
A Verizon customer review by GetHuman user ~bunny from November 23rd, 2017
Background on ~bunny's case
GetHuman: ~bunny - can you tell our other Verizon customers when your case took place?
~bunny: Yeah. It was late at night, on November 21st.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~bunny a list of common Verizon problems)
~bunny: "Service Outage" was why I was trying to call.
~bunny's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bunny: It is terrible when one of your representatives cannot answer your question as to why I could not receive or my email. I waited ** min before getting thru on the phone, was forwarded to a different person who finally told me "I don't know why it isn't working. Have had lots of calls. Just keep trying."
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~bunny: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bunny: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~bunny: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon customers?
~bunny: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bunny taken from his Verizon customer service problem that occurred on November 21st, 2017.