Verizon: No help. Just wanted an explanation of my bill...
A Verizon customer review by GetHuman user ~off the screen now from November 19th, 2017
Background on ~off the screen now's case
GetHuman: ~off the screen now - can you tell our other Verizon customers when your case took place?
~off the screen now: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~off the screen now a list of common Verizon problems)
~off the screen now: "Setup Service" was why I was trying to call.
~off the screen now's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~off the screen now: No help. Just wanted an explanation of my bill. I will rate you better if you would just send me a current bill. No info on how to do this. Long wait no one responded
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~off the screen now: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~off the screen now: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~off the screen now: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon customers?
~off the screen now: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~off the screen now taken from his Verizon customer service problem that occurred on November 10th, 2017.