Verizon: Talked to Josh. Knew what the problem was. Prev...

A Verizon customer review by GetHuman user ~buffalo ny from November 26th, 2017

Background on ~buffalo ny's case

GetHuman: ~buffalo ny - can you tell our other Verizon customers when your case took place?
~buffalo ny: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Verizon, and if so, how?
~buffalo ny: I used the 888-910-4366 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~buffalo ny a list of common Verizon problems)
~buffalo ny: "Cancel service" was why I was trying to call.

~buffalo ny's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~buffalo ny: Talked to Josh. Knew what the problem was. Previous number called from my Verizon bill was awful....guy gave me completely wrong information!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~buffalo ny: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~buffalo ny: I'd give them a two out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~buffalo ny: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon customers?
~buffalo ny: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~buffalo ny taken from his Verizon customer service problem that occurred on November 22nd, 2017.


3.21 of 5 stars | 445 reviews

~buffalo ny's Verizon Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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