Verizon: Terrible, terrible, just plan old terrible. The...
A Verizon customer review by GetHuman user ~Anonymous(Expect us) from November 26th, 2017
Background on ~Anonymous(Expect us)'s case
GetHuman: ~Anonymous(Expect us) - can you tell our other Verizon customers when your case took place?
~Anonymous(Expect us): Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous(Expect us) a list of common Verizon problems)
~Anonymous(Expect us): "Lower my bill" was why I was trying to call.
~Anonymous(Expect us)'s review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous(Expect us): Terrible, terrible, just plan old terrible. They take your money, then throw you under the bus, right before the bus has a chance to stop :(
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Anonymous(Expect us): I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous(Expect us): I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Anonymous(Expect us): For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Anonymous(Expect us): Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous(Expect us) taken from his Verizon customer service problem that occurred on November 24th, 2017.