Verizon: Very happy to find this number after being on h...
A Verizon customer review by GetHuman user ~Dixie Girl from November 26th, 2017
Background on ~Dixie Girl's case
GetHuman: ~Dixie Girl - can you tell our other Verizon customers when your case took place?
~Dixie Girl: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Dixie Girl a list of common Verizon problems)
~Dixie Girl: "Lower my bill" was why I was trying to call.
~Dixie Girl's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dixie Girl: Very happy to find this number after being on hold and cut off with Verizon's regular numbers. Thank you so mucjh!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Dixie Girl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dixie Girl: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Dixie Girl: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Dixie Girl: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dixie Girl taken from his Verizon customer service problem that occurred on November 18th, 2017.