Verizon: i have spent over an hour trying to pay my bill...
A Verizon customer review by GetHuman user ~what screen name from November 21st, 2017
Background on ~what screen name's case
GetHuman: ~what screen name - can you tell our other Verizon customers when your case took place?
~what screen name: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~what screen name a list of common Verizon problems)
~what screen name: "Setup service" was why I was trying to call.
~what screen name's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~what screen name: i have spent over an hour trying to pay my bill...can't get on line...customer ser vice on line does not have AZ as a state i can live in so i can't use cs...phone * always goes to my voice mail...i am totally frustrated and ready to cancel verizon...there is no cs * listed on bill
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~what screen name: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~what screen name: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~what screen name: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~what screen name: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~what screen name taken from his Verizon customer service problem that occurred on November 12th, 2017.