Verizon: they were transferring me to another department...

A Verizon customer review by GetHuman user ~i hate verizon from November 23rd, 2017

Background on ~i hate verizon's case

GetHuman: ~i hate verizon - can you tell our other Verizon customers when your case took place?
~i hate verizon: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Verizon, and if so, how?
~i hate verizon: I used the 888-910-4366 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~i hate verizon a list of common Verizon problems)
~i hate verizon: "Service Outage" was why I was trying to call.

~i hate verizon's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~i hate verizon: they were transferring me to another department, when the lady answered i had about a *** second to respond and she hung up.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~i hate verizon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~i hate verizon: I'd give them a one out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~i hate verizon: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon customers?
~i hate verizon: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~i hate verizon taken from his Verizon customer service problem that occurred on November 13th, 2017.


3.21 of 5 stars | 445 reviews

~i hate verizon's Verizon Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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