Verizon: you need to include a human the option I needed...
A Verizon customer review by GetHuman user GetHuman-13634 from November 21st, 2017
Background on GetHuman-13634's case
GetHuman: GetHuman-13634 - can you tell our other Verizon customers when your case took place?
GetHuman-13634: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-13634 a list of common Verizon problems)
GetHuman-13634: "Service Outage" was why I was trying to call.
GetHuman-13634's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-13634: you need to include a human the option I needed was not available. I wanted a new phone but I guess this is the type of service you will be providing - horrible
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
GetHuman-13634: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-13634: I'd give them a one out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
GetHuman-13634: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
GetHuman-13634: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-13634 taken from his Verizon customer service problem that occurred on November 11th, 2017.