Vermont Department of Taxes: I was on the phone with an elderly woman who tr...

A Vermont Department of Taxes customer review by GetHuman user ~vermont_planner from November 15th, 2017

Background on ~vermont_planner's case

GetHuman: ~vermont_planner - can you tell our other Vermont Department of Taxes customers when your case took place?
~vermont_planner: Yes. It was evening, on November 9th.
GetHuman: Did you reach out to Vermont Department of Taxes, and if so, how?
~vermont_planner: I used the 802-828-2505 number I found for on the GetHuman Vermont Department of Taxes customer phone number page I was on: Vermont Department of Taxes Customer Service Phone Number
GetHuman: And which of these common Vermont Department of Taxes customer issues best describes the reason you wanted to talk to them?
(Shows ~vermont_planner a list of common Vermont Department of Taxes problems)
~vermont_planner: "None of those really matches why I wanted to call Vermont Department of Taxes that day." was why I was trying to call.

~vermont_planner's review of Vermont Department of Taxes customer service

GetHuman: So how would you sum up your experience for GetHuman's Vermont Department of Taxes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vermont_planner: I was on the phone with an elderly woman who treated me with disrespect and rudeness throughout my call. I thought my first copy of my taxes were last, I mailed out a second copy. Remarked why did you think they were lost? I was told they were lost in the mail. Then I asked her about about Landlord's Certificate and she said "I can't look that up now I only can use one hand while talk to you" She treated me like I was stupid, and I asked about my renter's rebate and she said there was no way I was getting that much from it. It was just so horrifying the disrespect I received from this women. I treated her with respect and said Thank you. She is a monster! I didn't get an answer or help with finding out why I haven't received my state taxes back. :(
GetHuman: Let's quantify your experience contacting Vermont Department of Taxes. On a scale of 1 to 5, how easy is it go get help on a Vermont Department of Taxes problem?
~vermont_planner: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vermont_planner: I'd give them a four out of five on communication.
GetHuman: And what about Vermont Department of Taxes's ability to quickly and effectively address your problem?
~vermont_planner: For that I would say one out of five.
GetHuman: And finally- any advice for other Vermont Department of Taxes customers?
~vermont_planner: Call them early in the day or late. Don't forget any personal or account information you might need for Vermont Department of Taxes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vermont_planner taken from his Vermont Department of Taxes customer service problem that occurred on November 9th, 2017.

Vermont Department of Taxes

3.00 of 5 stars | 1 reviews

~vermont_planner's Vermont Department of Taxes Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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