Via Rail Canada: I explained my situation and the person was abl...
A Via Rail Canada customer review by GetHuman user GetHuman-199908 from November 26th, 2017
Background on GetHuman-199908's case
GetHuman: GetHuman-199908 - can you tell our other Via Rail Canada customers when your case took place?
GetHuman-199908: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Via Rail Canada, and if so, how?
GetHuman: And which of these common Via Rail Canada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199908 a list of common Via Rail Canada problems)
GetHuman-199908: "Missing item" was why I was trying to call.
GetHuman-199908's review of Via Rail Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Via Rail Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199908: I explained my situation and the person was able to find a resolution almost immediately. I do appreciate what was done!
GetHuman: Let's quantify your experience contacting Via Rail Canada. On a scale of 1 to 5, how easy is it go get help on a Via Rail Canada problem?
GetHuman-199908: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199908: I'd give them a five out of five on communication.
GetHuman: And what about Via Rail Canada's ability to quickly and effectively address your problem?
GetHuman-199908: For that I would say four out of five.
GetHuman: And finally- any advice for other Via Rail Canada customers?
GetHuman-199908: Call them early in the day or late. Don't forget any personal or account information you might need for Via Rail Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199908 taken from his Via Rail Canada customer service problem that occurred on November 19th, 2017.
Via Rail Canada
4.50 of 5 stars | 6 reviews
GetHuman-199908's Via Rail Canada Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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