Victoria's Secret: After pressing "*" caller is prompted for Custo...

A Victoria's Secret customer review by GetHuman user ~APD from October 29th, 2017

Background on ~APD's case

GetHuman: ~APD - can you tell our other Victoria's Secret customers when your case took place?
~APD: Yes. It was evening, on October 20th.
GetHuman: Did you reach out to Victoria's Secret, and if so, how?
~APD: I used the 800-411-5116 number I found for on the GetHuman Victoria's Secret customer phone number page I was on: Victoria's Secret Customer Service Phone Number
GetHuman: And which of these common Victoria's Secret customer issues best describes the reason you wanted to talk to them?
(Shows ~APD a list of common Victoria's Secret problems)
~APD: "Change order" was why I was trying to call.

~APD's review of Victoria's Secret customer service

GetHuman: So how would you sum up your experience for GetHuman's Victoria's Secret customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~APD: After pressing "*" caller is prompted for Customer * *--* Say: "DON'T HAVE IT"*Caller then prompted for telephone **--* Again, Say: "DON'T HAVE IT"**THEN you are routed to an operator.
GetHuman: Let's quantify your experience contacting Victoria's Secret. On a scale of 1 to 5, how easy is it go get help on a Victoria's Secret problem?
~APD: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~APD: I'd give them a one out of five on communication.
GetHuman: And what about Victoria's Secret's ability to quickly and effectively address your problem?
~APD: For that I would say three out of five.
GetHuman: And finally- any advice for other Victoria's Secret customers?
~APD: Call them early in the day or late. Don't forget any personal or account information you might need for Victoria's Secret to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~APD taken from his Victoria's Secret customer service problem that occurred on October 20th, 2017.

Victoria's Secret

2.30 of 5 stars | 65 reviews

~APD's Victoria's Secret Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Victoria's Secret, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Victoria's Secret in any way.

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