Vietnam Airlines: First of all I booked a ticket to Hanoi from Ba...
A Vietnam Airlines customer review by GetHuman user ~Care_A from November 25th, 2017
Background on ~Care_A's case
GetHuman: ~Care_A - can you tell our other Vietnam Airlines customers when your case took place?
~Care_A: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Vietnam Airlines, and if so, how?
GetHuman: And which of these common Vietnam Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Care_A a list of common Vietnam Airlines problems)
~Care_A: "Missing item" was why I was trying to call.
~Care_A's review of Vietnam Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Vietnam Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Care_A: First of all I booked a ticket to Hanoi from Bangkok. I filled in my passport information with the ticket, but nothing mentioned a visa being needed. And no travel books or websites that I read pointed out that getting a "visa on arrival" meant having documentation about a visa prior to leaving for Vietnam. Yes, it was my fault for not knowing this, but they could have brought it up when the reservation was made as a "before you go" type thing. The bad part - my complaint - is that the travel manager, Ha Van Ha, offered me and two others with the similar problems some assistance with getting the right documentation to board the plane...for the price of $*** each. The actual visa cost like $**. He was scamming us, and we had no choice but to miss our flight or pay him. I refused to pay more than the ticket to be swindled by this hustler. And no one at the airport could help me reschedule or cancel my flight. It had to be done online, and their website is not optimized for mobile. Boo,
GetHuman: Let's quantify your experience contacting Vietnam Airlines. On a scale of 1 to 5, how easy is it go get help on a Vietnam Airlines problem?
~Care_A: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Care_A: I'd give them a two out of five on communication.
GetHuman: And what about Vietnam Airlines's ability to quickly and effectively address your problem?
~Care_A: For that I would say five out of five.
GetHuman: And finally- any advice for other Vietnam Airlines customers?
~Care_A: Call them early in the day or late. Don't forget any personal or account information you might need for Vietnam Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Care_A taken from his Vietnam Airlines customer service problem that occurred on November 18th, 2017.
Vietnam Airlines
3.33 of 5 stars | 12 reviews
~Care_A's Vietnam Airlines Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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