Virgin America: This is ridiculous, website crashed in the midd...
A Virgin America customer review by GetHuman user ~Seriously Upset from November 7th, 2017
Background on ~Seriously Upset's case
GetHuman: ~Seriously Upset - can you tell our other Virgin America customers when your case took place?
~Seriously Upset: Yes I can. It was morning, on November 3rd.
GetHuman: Did you reach out to Virgin America, and if so, how?
GetHuman: And which of these common Virgin America customer issues best describes the reason you wanted to talk to them?
(Shows ~Seriously Upset a list of common Virgin America problems)
~Seriously Upset: "Cancel flight" was why I was trying to call.
~Seriously Upset's review of Virgin America customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Seriously Upset: This is ridiculous, website crashed in the middle of the booking, only giving a return flight, called customer service for *-* hours, No avail..... Where are they? What the heck is wrong with them?
GetHuman: Let's quantify your experience contacting Virgin America. On a scale of 1 to 5, how easy is it go get help on a Virgin America problem?
~Seriously Upset: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Seriously Upset: I'd give them a three out of five on communication.
GetHuman: And what about Virgin America's ability to quickly and effectively address your problem?
~Seriously Upset: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin America customers?
~Seriously Upset: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Seriously Upset taken from his Virgin America customer service problem that occurred on November 3rd, 2017.