Virgin America: You can't even get me started on this..been wor...

A Virgin America customer review by GetHuman user ~jon from November 9th, 2017

Background on ~jon's case

GetHuman: ~jon - can you tell our other Virgin America customers when your case took place?
~jon: Yeah. It was late at night, on November 2nd.
GetHuman: Did you reach out to Virgin America, and if so, how?
~jon: I used the 877-359-8474 number I found for on the GetHuman Virgin America customer phone number page I was on: Virgin America Customer Service Phone Number
GetHuman: And which of these common Virgin America customer issues best describes the reason you wanted to talk to them?
(Shows ~jon a list of common Virgin America problems)
~jon: "Frequent flyer program" was why I was trying to call.

~jon's review of Virgin America customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jon: You can't even get me started on this..been working on elevae issue for over ** months and still no resolve. Had to cancel * trips recently because of the ineptness of the website and elevate itself. Hold times, waiting for cs, promises from agents, inability to get the job done, I totally agree with Davis in SF, the single worst company to ever have to deal with, total frustration, it's a joke..try to comment or write them an email? they say they'll get back to you between ** and ** days??? are you freaking serious? Bye bye, rebooked both bookings with American Airlines because I can't get anything to work on the website, with phone calls, with or without elevate. Destroyed my Virgin America credit card...
GetHuman: Let's quantify your experience contacting Virgin America. On a scale of 1 to 5, how easy is it go get help on a Virgin America problem?
~jon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jon: I'd give them a five out of five on communication.
GetHuman: And what about Virgin America's ability to quickly and effectively address your problem?
~jon: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin America customers?
~jon: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jon taken from his Virgin America customer service problem that occurred on November 2nd, 2017.

Virgin America

4.21 of 5 stars | 83 reviews

~jon's Virgin America Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin America in any way.

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