Virgin America: travel voucher number wouldn't work. called ag...

A Virgin America customer review by GetHuman user GetHuman-169191 from November 25th, 2017

Background on GetHuman-169191's case

GetHuman: GetHuman-169191 - can you tell our other Virgin America customers when your case took place?
GetHuman-169191: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Virgin America, and if so, how?
GetHuman-169191: I used the 877-359-8474 number I found for on the GetHuman Virgin America customer phone number page I was on: Virgin America Customer Service Phone Number
GetHuman: And which of these common Virgin America customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-169191 a list of common Virgin America problems)
GetHuman-169191: "Delayed/Cancelled fight" was why I was trying to call.

GetHuman-169191's review of Virgin America customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-169191: travel voucher number wouldn't work. called agent. took her ** minutes to get us to a supervisor and then came back instead saying the supervisor wouldn't talk to me and that I need to send an email with information and then call back in ** minutes after they reviewed that information. bad service. could see the details of the voucher through the number itself. i sent it in and asked them to call me back but they haven't yet. I'm on hold again for the *nd time.
GetHuman: Let's quantify your experience contacting Virgin America. On a scale of 1 to 5, how easy is it go get help on a Virgin America problem?
GetHuman-169191: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-169191: I'd give them a five out of five on communication.
GetHuman: And what about Virgin America's ability to quickly and effectively address your problem?
GetHuman-169191: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin America customers?
GetHuman-169191: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-169191 taken from his Virgin America customer service problem that occurred on November 23rd, 2017.

Virgin America

4.21 of 5 stars | 83 reviews

GetHuman-169191's Virgin America Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin America in any way.

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