Virgin Mobile (UK): The worst possible 'customer service' if you ca...
A Virgin Mobile (UK) customer review by GetHuman user ~Annoyed from November 3rd, 2017
Background on ~Annoyed's case
GetHuman: ~Annoyed - can you tell our other Virgin Mobile (UK) customers when your case took place?
~Annoyed: Yeah. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Virgin Mobile (UK), and if so, how?
GetHuman: And which of these common Virgin Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed a list of common Virgin Mobile (UK) problems)
~Annoyed: "Complaint" was why I was trying to call.
~Annoyed's review of Virgin Mobile (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed: The worst possible 'customer service' if you can call it that. You can't get through by telephone. Emails are not answered. Shocking. I have been sent legal over a small debt that I have promised to settle on receiving an answer to a simple and valid question. I have not received an answer despite * letter and * emails, except from the debt collectors!*I am fuming with this company and would never touch them again with a barge pole.
GetHuman: Let's quantify your experience contacting Virgin Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile (UK) problem?
~Annoyed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile (UK)'s ability to quickly and effectively address your problem?
~Annoyed: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile (UK) customers?
~Annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed taken from his Virgin Mobile (UK) customer service problem that occurred on October 25th, 2017.