Virgin Mobile: I spent a *** hour approximately, discussing th...

A Virgin Mobile customer review by GetHuman user ~C Star from November 19th, 2017

Background on ~C Star's case

GetHuman: ~C Star - can you tell our other Virgin Mobile customers when your case took place?
~C Star: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~C Star: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~C Star a list of common Virgin Mobile problems)
~C Star: "Update account information" was why I was trying to call.

~C Star's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~C Star: I spent a *** hour approximately, discussing the no connectivity problem I was having with my laptop and IPAD, since I had my landline telecommunications service disconnected and switched to VM celular telecommunications. My VM Broadband*Go WiFi device after these changes wasn't connecting on my laptop or IPAD any more. The Tech. Rep. was thorough and listened to what I knew was the problem, although he could not resolve the problem with me then, I knew that it would get resolved eventually, and I know that that initial communication with him on the issue set things in motion to allow me to fix the connection settings this morning. My IPAD now connects beautifully and my laptop is connecting, dispite the pop up pc power **x* help, more like harrassment program, that I apparently have not completely removed or deleted yet. My initial phone communication set things in motion to get WiFi connectivity again and the rep. apologized and thanked my for my patronage even though we didn't r
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~C Star: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~C Star: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~C Star: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~C Star: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~C Star taken from his Virgin Mobile customer service problem that occurred on November 14th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews

~C Star's Virgin Mobile Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.

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