Virgin Mobile: I've had service with you guys for * years with...
A Virgin Mobile customer review by GetHuman user GetHuman-74048 from November 24th, 2017
Background on GetHuman-74048's case
GetHuman: GetHuman-74048 - can you tell our other Virgin Mobile customers when your case took place?
GetHuman-74048: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74048 a list of common Virgin Mobile problems)
GetHuman-74048: "Pay bill" was why I was trying to call.
GetHuman-74048's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74048: I've had service with you guys for * years with no issues until this past month when my Samsung Galaxy S* malfunctioned (for a second time). Customer service was willing to work with me to send out a replacement which came rather promptly and I swapped easily online. They sent an envelope for my return of the defective device and also provided me with an RMA number to be written on that envelope.*Everything was dandy UNTIL I received an SMS from HQ*CS regarding the fact that my defective device had not been returned. It has. I packaged it in the bubble envelope and sent it out with my postal carrier which in the past worked just fine.*I called customer service to notify them within the hour of receiving that text to let them know I sent the phone back. They opened a case and didn't find the device.*I received ANOTHER SMS * weeks (This Wednesday) later that they still did not receive the device, I promise I sent back, and that my service would be suspended.*I called back. The rep I sp
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
GetHuman-74048: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74048: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
GetHuman-74048: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
GetHuman-74048: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74048 taken from his Virgin Mobile customer service problem that occurred on November 18th, 2017.