Virgin Mobile: It's impossible to top up with the handset or a...

A Virgin Mobile customer review by GetHuman user ~snow scorpion from November 25th, 2017

Background on ~snow scorpion's case

GetHuman: ~snow scorpion - can you tell our other Virgin Mobile customers when your case took place?
~snow scorpion: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~snow scorpion: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~snow scorpion a list of common Virgin Mobile problems)
~snow scorpion: "Service problem" was why I was trying to call.

~snow scorpion's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~snow scorpion: It's impossible to top up with the handset or at the website. I had to call and go through the phone tree. But that strategy did work.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~snow scorpion: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~snow scorpion: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~snow scorpion: For that I would say one out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~snow scorpion: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~snow scorpion taken from his Virgin Mobile customer service problem that occurred on November 16th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews

~snow scorpion's Virgin Mobile Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.

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