Virgin Mobile: M*****@***.com**I just posted, but I have a sug...
A Virgin Mobile customer review by GetHuman user ~firstname.lastname@example.org from November 23rd, 2017
Background on ~email@example.com's case
GetHuman: ~firstname.lastname@example.org - can you tell our other Virgin Mobile customers when your case took place?
~email@example.com: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~firstname.lastname@example.org a list of common Virgin Mobile problems)
~email@example.com: "Lower my bill" was why I was trying to call.
~firstname.lastname@example.org's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~email@example.com: M*****@***.com**I just posted, but I have a suggestion and please feel free to email me if your willing to join me in this. I'm going to write a letter outlining a boycott on Virgin Mobile. When there is enough people I will send out one email stating that we all agree not to pay our bills for one month. I know it will cause problems for everyone in the short term. But some action has to be taken to make VM see that they can't just take out money and treat us like dirt. I will draft the letter, and each person that emails me I will send the letter out, and ask that it be resent until we reach as many people as we can. Clearly VM isn't paying attention to the complaint sites and some action needs to take place.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~firstname.lastname@example.org: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~email@example.com: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~firstname.lastname@example.org: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~email@example.com: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~firstname.lastname@example.org taken from his Virgin Mobile customer service problem that occurred on November 17th, 2017.