Virgin Mobile: On Nov **th I purchase a phone with this compan...
A Virgin Mobile customer review by GetHuman user ~LisaS from November 19th, 2017
Background on ~LisaS's case
GetHuman: ~LisaS - can you tell our other Virgin Mobile customers when your case took place?
~LisaS: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~LisaS a list of common Virgin Mobile problems)
~LisaS: "Track an order" was why I was trying to call.
~LisaS's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LisaS: On Nov **th I purchase a phone with this company which supposed to be deliver to me within *-* Business days, today is Dec **th and haven't recieved any phone. I called Virginmobile for the past week and every call that was made they told me they have to build a case and someone will get back to me, no one never did, my card was charge. I decided to call everyday to see the status. And everyday I get the same BS answers from this company. I think this company is a rip off. Please be aware. They're displaying phones for sale and the moment you make the purchase your card will be charged and you will never receive what you have order.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~LisaS: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LisaS: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~LisaS: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~LisaS: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LisaS taken from his Virgin Mobile customer service problem that occurred on November 16th, 2017.