Virgin Mobile: Their coverage map is out of date for my area...

A Virgin Mobile customer review by GetHuman user ~Aggravated Liz from November 20th, 2017

Background on ~Aggravated Liz's case

GetHuman: ~Aggravated Liz - can you tell our other Virgin Mobile customers when your case took place?
~Aggravated Liz: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~Aggravated Liz: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~Aggravated Liz a list of common Virgin Mobile problems
~Aggravated Liz: "Change plan" was why I was trying to call.

~Aggravated Liz's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aggravated Liz: Their coverage map is out of date for my area. After arguing with me for over ** minutes then an additional ** of "take the battery out and restart the device" over and over again, they realized I had the services and network I stated at the beginning when they looked at my data usage. They're calling me back "within ** to ** hours." Meanwhile I'm still at square one only now with a headache.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Aggravated Liz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aggravated Liz: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Aggravated Liz: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Aggravated Liz: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aggravated Liz taken from his Virgin Mobile customer service problem that occurred on November 14th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews
Virgin Mobile ReviewsVirgin Mobile's Phone NumberAll Virgin Mobile contact infoGeneral Virgin Mobile customer service info
~Aggravated Liz's Virgin Mobile Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!