Virgin Mobile: needed help blocking SMS from a particular numb...

A Virgin Mobile customer review by GetHuman user ~Minnesota Customer from November 23rd, 2017

Background on ~Minnesota Customer's case

GetHuman: ~Minnesota Customer - can you tell our other Virgin Mobile customers when your case took place?
~Minnesota Customer: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~Minnesota Customer: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~Minnesota Customer a list of common Virgin Mobile problems
~Minnesota Customer: "Service problem" was why I was trying to call.

~Minnesota Customer's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Minnesota Customer: needed help blocking SMS from a particular number. Was told to text BLOCK * phone number, e.g. "BLOCK **********", to ****. I was given confirmation that the number has been blocked from sending me SMS.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Minnesota Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Minnesota Customer: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Minnesota Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Minnesota Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Minnesota Customer taken from his Virgin Mobile customer service problem that occurred on November 19th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews
Virgin Mobile ReviewsVirgin Mobile's Phone NumberAll Virgin Mobile contact infoGeneral Virgin Mobile customer service info
~Minnesota Customer's Virgin Mobile Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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