Virtual Exchanges: no response on boot return-they have had the bo...

A Virtual Exchanges customer review by GetHuman user ~mad in Montana from November 25th, 2017

Background on ~mad in Montana's case

GetHuman: ~mad in Montana - can you tell our other Virtual Exchanges customers when your case took place?
~mad in Montana: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Virtual Exchanges, and if so, how?
~mad in Montana: I used a email I found on the GetHuman Virtual Exchanges customer service contact info page: Contact Virtual Exchanges Customer Service
GetHuman: And which of these common Virtual Exchanges customer issues best describes the reason you wanted to talk to them?
(Shows ~mad in Montana a list of common Virtual Exchanges problems)
~mad in Montana: "Track order" was why I was trying to contact.

~mad in Montana's review of Virtual Exchanges customer service

GetHuman: So how would you sum up your experience for GetHuman's Virtual Exchanges customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad in Montana: no response on boot return-they have had the boots back now for ** days with no credit made to my account!!!!
GetHuman: Let's quantify your experience contacting Virtual Exchanges. On a scale of 1 to 5, how easy is it go get help on a Virtual Exchanges problem?
~mad in Montana: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad in Montana: I'd give them a three out of five on communication.
GetHuman: And what about Virtual Exchanges's ability to quickly and effectively address your problem?
~mad in Montana: For that I would say four out of five.
GetHuman: And finally- any advice for other Virtual Exchanges customers?
~mad in Montana: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Virtual Exchanges to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad in Montana taken from his Virtual Exchanges customer service problem that occurred on November 17th, 2017.

Virtual Exchanges

1.00 of 5 stars | 3 reviews

~mad in Montana's Virtual Exchanges Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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