Vision Services Plan: they really do try to be helpful, even when you...
A Vision Services Plan customer review by GetHuman user ~chocoloco from October 27th, 2017
Background on ~chocoloco's case
GetHuman: ~chocoloco - can you tell our other Vision Services Plan customers when your case took place?
~chocoloco: Sure. It was late at night, on October 21st.
GetHuman: Did you reach out to Vision Services Plan, and if so, how?
GetHuman: And which of these common Vision Services Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~chocoloco a list of common Vision Services Plan problems)
~chocoloco: "Overcharge/Strange charge" was why I was trying to call.
~chocoloco's review of Vision Services Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Vision Services Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chocoloco: they really do try to be helpful, even when you tell them you're going to Costco for your eyewear instead. The rep was very much urging to stay in network but she was very honest.
GetHuman: Let's quantify your experience contacting Vision Services Plan. On a scale of 1 to 5, how easy is it go get help on a Vision Services Plan problem?
~chocoloco: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chocoloco: I'd give them a three out of five on communication.
GetHuman: And what about Vision Services Plan's ability to quickly and effectively address your problem?
~chocoloco: For that I would say five out of five.
GetHuman: And finally- any advice for other Vision Services Plan customers?
~chocoloco: Call them early in the day or late. Don't forget any personal or account information you might need for Vision Services Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chocoloco taken from his Vision Services Plan customer service problem that occurred on October 21st, 2017.
Vision Services Plan
3.00 of 5 stars | 12 reviews
~chocoloco's Vision Services Plan Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Vision Services Plan, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Vision Services Plan in any way.