VistaPrint: First I ordered biz cards and promo materials f...
A VistaPrint customer review by GetHuman user ~bizgal from November 24th, 2017
Background on ~bizgal's case
GetHuman: ~bizgal - can you tell our other VistaPrint customers when your case took place?
~bizgal: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to VistaPrint, and if so, how?
GetHuman: And which of these common VistaPrint customer issues best describes the reason you wanted to talk to them?
(Shows ~bizgal a list of common VistaPrint problems)
~bizgal: "Change order" was why I was trying to call.
~bizgal's review of VistaPrint customer service
GetHuman: So how would you sum up your experience for GetHuman's VistaPrint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bizgal: First I ordered biz cards and promo materials for my businesses, those were fine, great quality and prices and shipment but at the end of the Order pages I finally decided to try the "free ** day trial" for websites. MISTAKE. Neither one was free at all and beyond huge unauth. debits at * am two weeks after my free trial order I actually had to have my Visa shut off my card totally. ALSO: impossible to reach them nor get a relevant resolution in as their site simply does not offer a drop down for this type of major grievance. Its all a run around.
GetHuman: Let's quantify your experience contacting VistaPrint. On a scale of 1 to 5, how easy is it go get help on a VistaPrint problem?
~bizgal: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bizgal: I'd give them a four out of five on communication.
GetHuman: And what about VistaPrint's ability to quickly and effectively address your problem?
~bizgal: For that I would say five out of five.
GetHuman: And finally- any advice for other VistaPrint customers?
~bizgal: Call them early in the day or late. Don't forget any personal or account information you might need for VistaPrint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bizgal taken from his VistaPrint customer service problem that occurred on November 15th, 2017.