VitalChek: I needed a birth certificate ASAP for travel. I...
A VitalChek customer review by GetHuman user GetHuman-281862 from November 20th, 2017
Background on GetHuman-281862's case
GetHuman: GetHuman-281862 - can you tell our other VitalChek customers when your case took place?
GetHuman-281862: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-281862 a list of common VitalChek problems)
GetHuman-281862: "Update Order" was why I was trying to call.
GetHuman-281862's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-281862: I needed a birth certificate ASAP for travel. I placed an order about *:**am on a Thursday and had it in my hands by Friday Night. Everything was done online (no personal communication)but with the confirmation emails and process tracking, I did not feel the need to speak to anyone. I am beyond impressed. I live within the same state that I needed the certificate, so that may have assisted in the quick turn around. I highly recommend them and it was worth every penny!
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
GetHuman-281862: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-281862: I'd give them a three out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
GetHuman-281862: For that I would say two out of five.
GetHuman: And finally- any advice for other VitalChek customers?
GetHuman-281862: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-281862 taken from his VitalChek customer service problem that occurred on November 19th, 2017.