VitalChek: It has been about ** days since I paid VitalChe...
A VitalChek customer review by GetHuman user ~nothappyinok from November 13th, 2017
Background on ~nothappyinok's case
GetHuman: ~nothappyinok - can you tell our other VitalChek customers when your case took place?
~nothappyinok: Sure. It was afternoon, on November 3rd.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~nothappyinok a list of common VitalChek problems)
~nothappyinok: "Track an Order" was why I was trying to call.
~nothappyinok's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nothappyinok: It has been about ** days since I paid VitalChek with credit card for my sons birth certificate from the state of oklahoma. After submitting info on VitalCheck website I received email stating there was issues regarding who was requesting the document. I called VitalChek helpline and after **min got friendly advice to correct the problem. I went to website followed vague instructions on same and submitted my driver license with signed request but result was still the same.*Long story short,had sons birth certificate in hand within **min after trip to OKC.*DO NOT WASTE YOUR TIME OR MONEY WITH VITALCHEK.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~nothappyinok: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nothappyinok: I'd give them a two out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~nothappyinok: For that I would say five out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~nothappyinok: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nothappyinok taken from his VitalChek customer service problem that occurred on November 3rd, 2017.