VitalChek: The rep was great. Tracked my order and told me...
A VitalChek customer review by GetHuman user ~nikki soto from November 11th, 2017
Background on ~nikki soto's case
GetHuman: ~nikki soto - can you tell our other VitalChek customers when your case took place?
~nikki soto: Yes I can. It was evening, on November 9th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~nikki soto a list of common VitalChek problems)
~nikki soto: "Can't Fax ID" was why I was trying to call.
~nikki soto's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nikki soto: The rep was great. Tracked my order and told me it was delayed and will have it by Friday and if not call back. Very quick straight forward and helpful.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~nikki soto: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nikki soto: I'd give them a one out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~nikki soto: For that I would say five out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~nikki soto: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nikki soto taken from his VitalChek customer service problem that occurred on November 9th, 2017.