VitalChek: These people take your money, your information...
A VitalChek customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other VitalChek customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common VitalChek problems)
~Anonymous: "Update Order" was why I was trying to call.
~Anonymous's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: These people take your money, your information and then tell you sorry they could not find what you ordered. After paying them and finding this out I called the courthouse and found the licence in about three minutes.Vitalcheks employee told me they can take my money they just can not return it.Really?Do not do business with them. At the very least they must have been incredibly disorganized not to have found the licence and if that is not the case they are dishonest.Not to return my money when they were obviously at fault spells stay away from.They are a bad company to do business with.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his VitalChek customer service problem that occurred on November 16th, 2017.