VitalChek: went through Ancestry.com--click on Vital Chek...
A VitalChek customer review by GetHuman user ~nosy gen from November 18th, 2017
Background on ~nosy gen's case
GetHuman: ~nosy gen - can you tell our other VitalChek customers when your case took place?
~nosy gen: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~nosy gen a list of common VitalChek problems)
~nosy gen: "Dispute a Charge" was why I was trying to call.
~nosy gen's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nosy gen: went through Ancestry.com--click on Vital Chek for death record. they sent it to the wrong governmental agency--said too bad. charged $**. Said I should not use the Ancestry com link--may not work. I guess I won't use Vital Chek--that is probably the solution.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~nosy gen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nosy gen: I'd give them a five out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~nosy gen: For that I would say five out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~nosy gen: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nosy gen taken from his VitalChek customer service problem that occurred on November 15th, 2017.