Vivid Seats: Unable to reach customer support over a ticket issue
A Vivid Seats customer review by GetHuman user GetHuman-zbarbee from December 7th, 2017
Background on GetHuman-zbarbee's case
GetHuman: GetHuman-zbarbee - can you tell our other Vivid Seats customers when your case took place?
GetHuman-zbarbee: Sure. It was middle of the night, on December 3rd.
GetHuman: Did you reach out to Vivid Seats, and if so, how?
GetHuman: And which of these common Vivid Seats customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-zbarbee a list of common Vivid Seats problems)
GetHuman-zbarbee: "Technical support" was why I was trying to call.
GetHuman-zbarbee's review of Vivid Seats customer service
GetHuman: So how would you sum up your experience for GetHuman's Vivid Seats customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-zbarbee: Unable to reach customer support over a ticket issue
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-zbarbee: I've been on the phone for nearly an hour and need info about tickets I purchased.
GetHuman: Let's quantify your experience contacting Vivid Seats. On a scale of 1 to 5, how easy is it go get help on a Vivid Seats problem?
GetHuman-zbarbee: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-zbarbee: I'd give them a four out of five on communication.
GetHuman: And what about Vivid Seats's ability to quickly and effectively address your problem?
GetHuman-zbarbee: For that I would say five out of five.
GetHuman: And finally- any advice for other Vivid Seats customers?
GetHuman-zbarbee: Call them early in the day or late. Don't forget any personal or account information you might need for Vivid Seats to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-zbarbee taken from his Vivid Seats customer service problem that occurred on December 3rd, 2017.
Vivid Seats
4.50 of 5 stars | 57 reviews
GetHuman-zbarbee's Vivid Seats Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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