Vocalocity: You will end up disconnected if you follow the...
A Vocalocity customer review by GetHuman user GetHuman-49884 from November 15th, 2017
Background on GetHuman-49884's case
GetHuman: GetHuman-49884 - can you tell our other Vocalocity customers when your case took place?
GetHuman-49884: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Vocalocity, and if so, how?
GetHuman: And which of these common Vocalocity customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-49884 a list of common Vocalocity problems)
GetHuman-49884: "Lower my bill" was why I was trying to call.
GetHuman-49884's review of Vocalocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Vocalocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-49884: You will end up disconnected if you follow the wrong path in the their labyrinth of options. Their lousy support reflects their unstable phone service. My day is wasted trying to forward my calls to another carrier because their dropped*noisy calls
GetHuman: Let's quantify your experience contacting Vocalocity. On a scale of 1 to 5, how easy is it go get help on a Vocalocity problem?
GetHuman-49884: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-49884: I'd give them a three out of five on communication.
GetHuman: And what about Vocalocity's ability to quickly and effectively address your problem?
GetHuman-49884: For that I would say four out of five.
GetHuman: And finally- any advice for other Vocalocity customers?
GetHuman-49884: Call them early in the day or late. Don't forget any personal or account information you might need for Vocalocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-49884 taken from his Vocalocity customer service problem that occurred on November 10th, 2017.
Vocalocity
5.00 of 5 stars | 10 reviews
GetHuman-49884's Vocalocity Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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