Vodafone (Germany): *) They customer service dont speak english. An...
A Vodafone (Germany) customer review by GetHuman user ~pawan from November 23rd, 2017
Background on ~pawan's case
GetHuman: ~pawan - can you tell our other Vodafone (Germany) customers when your case took place?
~pawan: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Vodafone (Germany), and if so, how?
GetHuman: And which of these common Vodafone (Germany) customer issues best describes the reason you wanted to talk to them?
(Shows ~pawan a list of common Vodafone (Germany) problems)
~pawan: "Cancel service" was why I was trying to call.
~pawan's review of Vodafone (Germany) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (Germany) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pawan: *) They customer service dont speak english. And if some one asked for english help, they either will be too rude or will disconnect the phone after ** minutes wait***) I ordered DSL around **th July ****, The first time technician came on **th August. Being new to the building and germany, I was not aware that technician need an access to electricity room of the building. The keys to that room is always with caretaker who was absent that day. Even vodafone store people, did not tell me at the time of giving me the connection that they dont have english service and they need access to Kleener room***) Second time, I did all the arrangements, but technician did not show up. They will always give the timings from **:** to **:** weekdays. It means, the customer is stuck at home for whole time. And when you are working, it means have to take a whole day off. But he did not show up. When, I consulted to vodafone store,(as their phone support dont speak english), instead of cancelling my c
GetHuman: Let's quantify your experience contacting Vodafone (Germany). On a scale of 1 to 5, how easy is it go get help on a Vodafone (Germany) problem?
~pawan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pawan: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone (Germany)'s ability to quickly and effectively address your problem?
~pawan: For that I would say four out of five.
GetHuman: And finally- any advice for other Vodafone (Germany) customers?
~pawan: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (Germany) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pawan taken from his Vodafone (Germany) customer service problem that occurred on November 20th, 2017.