Voices of Consumers: I needed help talking to my insurer about a bil...
A Voices of Consumers customer review by GetHuman user ~youngatheart from October 30th, 2017
Background on ~youngatheart's case
GetHuman: ~youngatheart - can you tell our other Voices of Consumers customers when your case took place?
~youngatheart: Yes. It was afternoon, on October 20th.
GetHuman: Did you reach out to Voices of Consumers, and if so, how?
GetHuman: And which of these common Voices of Consumers customer issues best describes the reason you wanted to talk to them?
(Shows ~youngatheart a list of common Voices of Consumers problems)
~youngatheart: "Update account information" was why I was trying to call.
~youngatheart's review of Voices of Consumers customer service
GetHuman: So how would you sum up your experience for GetHuman's Voices of Consumers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~youngatheart: I needed help talking to my insurer about a bill that the doctor did not pay and I could not get a good answer. Voices learned for me that it was because the doctor had billed it under a different code or something and it needed to be resubmit under the right number for payment. It was resubmitted and paid. thanks voices.
GetHuman: Let's quantify your experience contacting Voices of Consumers. On a scale of 1 to 5, how easy is it go get help on a Voices of Consumers problem?
~youngatheart: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~youngatheart: I'd give them a five out of five on communication.
GetHuman: And what about Voices of Consumers's ability to quickly and effectively address your problem?
~youngatheart: For that I would say three out of five.
GetHuman: And finally- any advice for other Voices of Consumers customers?
~youngatheart: Call them early in the day or late. Don't forget any personal or account information you might need for Voices of Consumers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~youngatheart taken from his Voices of Consumers customer service problem that occurred on October 20th, 2017.
Voices of Consumers
5.00 of 5 stars | 19 reviews
~youngatheart's Voices of Consumers Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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