Volkswagen: They don't care, they will not help and if you...
A Volkswagen customer review by GetHuman user GetHuman-257311 from November 27th, 2017
Background on GetHuman-257311's case
GetHuman: GetHuman-257311 - can you tell our other Volkswagen customers when your case took place?
GetHuman-257311: Sure. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Volkswagen, and if so, how?
GetHuman: And which of these common Volkswagen customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-257311 a list of common Volkswagen problems)
GetHuman-257311: "Where to buy" was why I was trying to call.
GetHuman-257311's review of Volkswagen customer service
GetHuman: So how would you sum up your experience for GetHuman's Volkswagen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-257311: They don't care, they will not help and if you unfortunately own one of these cars you probably already know how crappy the product is. I would suggest sell it cut your losses now before its too late. Just about any other manufacturers vehicles are better and will last longer.
GetHuman: Let's quantify your experience contacting Volkswagen. On a scale of 1 to 5, how easy is it go get help on a Volkswagen problem?
GetHuman-257311: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-257311: I'd give them a five out of five on communication.
GetHuman: And what about Volkswagen's ability to quickly and effectively address your problem?
GetHuman-257311: For that I would say two out of five.
GetHuman: And finally- any advice for other Volkswagen customers?
GetHuman-257311: Call them early in the day or late. Don't forget any personal or account information you might need for Volkswagen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-257311 taken from his Volkswagen customer service problem that occurred on November 26th, 2017.