Honestly Vonage has to be he absolute worst! M...
A Vonage customer review by GetHuman user ~Angry Customer from November 20th, 2017
Background on ~Angry Customer's case
GetHuman: ~Angry Customer - can you tell our other Vonage customers when your case took place?
~Angry Customer: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Vonage, and if so, how?
GetHuman: And which of these common Vonage customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Customer a list of common Vonage problems)
~Angry Customer: "None of those really matches why I wanted to call Vonage that day." was why I was trying to call.
~Angry Customer's review of Vonage customer service
GetHuman: So how would you sum up your experience for GetHuman's Vonage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Customer: Honestly Vonage has to be he absolute worst! My bill is supposed to be $**.** and they charged me $** two months ago. When I spoke to the rep. he was very rude and wouldnt even listen to me. After I finally got my point across, I was relieved. BUT this month they charged me $**!!! Thats about $** extra! PLEASE NO ONE GET VONAGE!!! I SAY THIS JUST BECAUSE OF THE HORRIBLE CUSTOMER SERVICE.
GetHuman: Let's quantify your experience contacting Vonage. On a scale of 1 to 5, how easy is it go get help on a Vonage problem?
~Angry Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Customer: I'd give them a five out of five on communication.
GetHuman: And what about Vonage's ability to quickly and effectively address your problem?
~Angry Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Vonage customers?
~Angry Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Vonage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Customer taken from his Vonage customer service problem that occurred on November 14th, 2017.