Vudu stinks. Today ********** they wiped out my...
A Vudu customer review by GetHuman user ~Vu Done from November 26th, 2017
Background on ~Vu Done's case
GetHuman: ~Vu Done - can you tell our other Vudu customers when your case took place?
~Vu Done: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to Vudu, and if so, how?
GetHuman: And which of these common Vudu customer issues best describes the reason you wanted to talk to them?
(Shows ~Vu Done a list of common Vudu problems)
~Vu Done: "Change Plan" was why I was trying to call.
~Vu Done's review of Vudu customer service
GetHuman: So how would you sum up your experience for GetHuman's Vudu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vu Done: Vudu stinks. Today ********** they wiped out my entire disk to digital on my hard drive, about ** movies. When I called, first they tried to say it was my fault. Then they admitted it was a glitch on their end. Then they offered a $** credit. But it would cost me *** gig to download again and that costs $**. Rip off! S in Missouri
GetHuman: Let's quantify your experience contacting Vudu. On a scale of 1 to 5, how easy is it go get help on a Vudu problem?
~Vu Done: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vu Done: I'd give them a five out of five on communication.
GetHuman: And what about Vudu's ability to quickly and effectively address your problem?
~Vu Done: For that I would say five out of five.
GetHuman: And finally- any advice for other Vudu customers?
~Vu Done: Call them early in the day or late. Don't forget any personal or account information you might need for Vudu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vu Done taken from his Vudu customer service problem that occurred on November 24th, 2017.