WOW!: my phone service has been bad for over a week n...
A WOW! customer review by GetHuman user ~phyllis from November 20th, 2017
Background on ~phyllis 's case
GetHuman: ~phyllis - can you tell our other WOW! customers when your case took place?
~phyllis : Yup. It was evening, on November 13th.
GetHuman: Did you reach out to WOW!, and if so, how?
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows ~phyllis a list of common WOW! problems)
~phyllis : "Setup Service" was why I was trying to call.
~phyllis 's review of WOW! customer service
GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~phyllis : my phone service has been bad for over a week now at this time it is out of service. I spoke to Cary in customer support he needs training in customer relations. Very scarcastic and nasty. I have sat on hold * times or more.You have used up my cell phone minutes and I no longer have any service. I am ready to switch to another company who will take care of their customers. I wonder what I would do in an emergency situation with no phone. Phyllis Stavola **********--cell********** very dissapointed and frustrated. Cary was the nastyist person I have spoken to.
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
~phyllis : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~phyllis : I'd give them a two out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
~phyllis : For that I would say five out of five.
GetHuman: And finally- any advice for other WOW! customers?
~phyllis : Call them early in the day or late. Don't forget any personal or account information you might need for WOW! to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~phyllis taken from his WOW! customer service problem that occurred on November 13th, 2017.