Wacom: Driver problem
A Wacom customer review by GetHuman user GetHuman41858 from December 7th, 2017
Background on GetHuman41858's case
GetHuman: GetHuman41858 - can you tell our other Wacom customers when your case took place?
GetHuman41858: Yeah. It was middle of the night, on December 6th.
GetHuman: Did you reach out to Wacom, and if so, how?
GetHuman: And which of these common Wacom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman41858 a list of common Wacom problems)
GetHuman41858: "Warranty claim" was why I was trying to contact.
GetHuman41858's review of Wacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Wacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman41858: Driver problem
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman41858: Hello, for some strange reason every time I plug in my Wacom Intuos and when I go to Wacom tablet properties a small window pops-up with the following message: "THE TABLET DRIVER WAS NOT FOUND." I've been trying to find a way how to get rid of the driver error, I found a post on Reddit about this problem, it helped me. But the next day when I turned on my computer and plugged in my tablet I had the same exact problem again. I need serious help please. Any easy method to get rid of the driver error forever?
GetHuman: Let's quantify your experience contacting Wacom. On a scale of 1 to 5, how easy is it go get help on a Wacom problem?
GetHuman41858: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman41858: I'd give them a two out of five on communication.
GetHuman: And what about Wacom's ability to quickly and effectively address your problem?
GetHuman41858: For that I would say one out of five.
GetHuman: And finally- any advice for other Wacom customers?
GetHuman41858: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Wacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman41858 taken from his Wacom customer service problem that occurred on December 6th, 2017.
Wacom
1.00 of 5 stars | 3 reviews
GetHuman41858's Wacom Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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