I faxed my claim forms to wageworks for a flexi...
A WageWorks customer review by GetHuman user ~anonamous from November 16th, 2017
Background on ~anonamous 's case
GetHuman: ~anonamous - can you tell our other WageWorks customers when your case took place?
~anonamous : Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~anonamous a list of common WageWorks problems)
~anonamous : "Coverage question" was why I was trying to call.
~anonamous 's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonamous : I faxed my claim forms to wageworks for a flexible spending account and they said they only got one page of the fax. I called up and one of their agents said to re fax the claim form and receipts and that the company would reimburse me. He gave me a reference number for the call. I re faxed the forms but they refused to pay the claim, saying it was too late. I had a fax confirmation for both faxes but it looks like only one page went through the first time but the second time three pages went through. However, they said they had only received one page for each fax.**I am really tired of dealing with this company. My brother manages a legal department with about ** employees and he warned me that this company was horrible. They should reimburse me because there was likely an error in the fax transmission the first time but the second time they still claimed they only got one page of my fax when my confirmation said that three pages went through. I think I am finished with using flexible
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~anonamous : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonamous : I'd give them a five out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~anonamous : For that I would say one out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~anonamous : Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonamous taken from his WageWorks customer service problem that occurred on November 14th, 2017.