WageWorks: Too many prompts just to get to a person...this...
A WageWorks customer review by GetHuman user ~ticked off again with this com from November 15th, 2017
Background on ~ticked off again with this com's case
GetHuman: ~ticked off again with this com - can you tell our other WageWorks customers when your case took place?
~ticked off again with this com: Sure. It was afternoon, on November 7th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~ticked off again with this com a list of common WageWorks problems)
~ticked off again with this com: "Coverage question" was why I was trying to call.
~ticked off again with this com's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ticked off again with this com: Too many prompts just to get to a person...this company does everything it can to hold on to our money, even with reaeonable documentation*receipts.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~ticked off again with this com: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ticked off again with this com: I'd give them a five out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~ticked off again with this com: For that I would say one out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~ticked off again with this com: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ticked off again with this com taken from his WageWorks customer service problem that occurred on November 7th, 2017.