WalMart Credit Card: After speaking with the first person, he said h...
A WalMart Credit Card customer review by GetHuman user ~V from November 25th, 2017
Background on ~V's case
GetHuman: ~V - can you tell our other WalMart Credit Card customers when your case took place?
~V: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to WalMart Credit Card, and if so, how?
GetHuman: And which of these common WalMart Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~V a list of common WalMart Credit Card problems)
~V: "Lower rate" was why I was trying to call.
~V's review of WalMart Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~V: After speaking with the first person, he said he needed to check with someone and put me on hold. Over ** minutes later, a lady came on and told me the above number routed me to WALMART.COM, NOT the walmart credit card. She said I needed to call another number to get the help I needed (needed help for Cyber Monday, so I couldn't wait till the next day). The number she gave me was closed. So now what am I supposed to do? Horrible number, horrible service.
GetHuman: Let's quantify your experience contacting WalMart Credit Card. On a scale of 1 to 5, how easy is it go get help on a WalMart Credit Card problem?
~V: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~V: I'd give them a five out of five on communication.
GetHuman: And what about WalMart Credit Card's ability to quickly and effectively address your problem?
~V: For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart Credit Card customers?
~V: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~V taken from his WalMart Credit Card customer service problem that occurred on November 16th, 2017.