WalMart MoneyCard: Had Money Card for several years...no problem e...
A WalMart MoneyCard customer review by GetHuman user ~Fr. Phil from November 27th, 2017
Background on ~Fr. Phil's case
GetHuman: ~Fr. Phil - can you tell our other WalMart MoneyCard customers when your case took place?
~Fr. Phil: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~Fr. Phil a list of common WalMart MoneyCard problems)
~Fr. Phil: "Lost or Stolen Card" was why I was trying to call.
~Fr. Phil's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fr. Phil: Had Money Card for several years...no problem ever until it was taken over by Green Dot. Had card hacked last spring...took over ***. Account 'frozen' yesterday because of 'suspicious activity'. Good job BUT THEY CANNOT LIFT THE 'FREEZE'. I MUST WAIT FOR A NEW CARD AND HAVE TO PAY FOR IT TO BE SHIPPED...$**.OO FEE. AM VERY UNHAPPY WITH WAL-MART FOR EVER ALLOWING SOME OTHER COMPANY TO HAVE MY MONEY.
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~Fr. Phil: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fr. Phil: I'd give them a one out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~Fr. Phil: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~Fr. Phil: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fr. Phil taken from his WalMart MoneyCard customer service problem that occurred on November 24th, 2017.