WalMart MoneyCard: Sent cards name spelled wrong. Replacement card...
A WalMart MoneyCard customer review by GetHuman user ~Where is My Money from November 14th, 2017
Background on ~Where is My Money's case
GetHuman: ~Where is My Money - can you tell our other WalMart MoneyCard customers when your case took place?
~Where is My Money: Sure. It was afternoon, on November 5th.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~Where is My Money a list of common WalMart MoneyCard problems)
~Where is My Money: "Question" was why I was trying to call.
~Where is My Money's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Where is My Money: Sent cards name spelled wrong. Replacement card, didn't send second card!!Then could not activate card. On line nor by phone. NO one ever picked up phone!! Waited *** minutes after several attempts to even get to this recording repeatedly saying that the estimated wait time is twenty minute. obvious our calls are not important to them!!!!
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~Where is My Money: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Where is My Money: I'd give them a one out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~Where is My Money: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~Where is My Money: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Where is My Money taken from his WalMart MoneyCard customer service problem that occurred on November 5th, 2017.